We always aim to get your order to you as quickly as possible and use DHL as our main courier. We operate a 1.00pm cut off time for next day orders for stock items, so a next day order placed before 1.00pm on a Monday will be with you on Tuesday. If you place an order after 1.00pm and it is urgent, please call us and we will do our best to dispatch it that day.
Once we have uploaded your delivery details to the DHL website, you will receive an email with tracking details. On the morning of the delivery you will receive a further email giving you an estimated time of arrival of the parcel. If this is inconvenient, you can opt to change the delivery date or choose to leave the parcel with a neighbour or a safe place.
We have a flat rate delivery charge of £4.50 + VAT for a 48 hour service and £6.50 + VAT for a next day service to UK mainland addresses (excluding certain Scottish postcodes). This applies to in stock items only.
On larger orders where we need to palletise the delivery, then this will be sent on a different courier network. We will check with you first that you can accept pallet deliveries prior to sending the goods. This service may take slightly longer but delivery is normally 3-5 working days from payment. A two day pallet service is available at a small extra charge to certain postcodes. Please contact us if you require this service.
If you have any questions please do not hesitate to call 01452 478874 or email firstname.lastname@example.org